Transport Arrangements
- The coaches we use have not been adapted for wheelchair access.
- Please note: all of our tours involve coach travel.
- We are able to arrange airport assistance for anyone with reduced mobility.
- This is a free service which must be arranged with the airline prior to travel.
- If you would like us to arrange this assistance for you, it needs to be pre-booked more than 48 hours before your flight departs.
- If you have reduced mobility and are travelling on one of our Eurostar tours please contact us.
- Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked.
- If you would like assistance at St. Pancras we can make Eurostar Assist aware of this requirement, you would then need to make your way to the Eurostar Assist desk at St. Pancras at least 60 minutes prior to your departure.
Accommodation
- The hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.
- We want to ensure you make the correct choice before you book your holiday with us.
- If you have any concerns or special requests you would like to make regarding your reduced mobility, we encourage you to contact us or call 01283 688 206 to discuss these concerns. View our opening hours.
Guided Tours
- We include guided tours, however due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility.
- We also sometimes use different modes of transport to complete our itinerary which includes, though not limited to: boats, trains and jeeps. These may also pose a challenge for anyone with reduced mobility.
River Cruise and Ocean & Yacht
- Our ships are not adapted for wheelchair access. If you are intending to take a wheelchair or mobility scooter with you, it is essential that you contact us to let us know.
- Wheelchairs and mobility scooters can be used on excursions but they cannot be used on board the ships due to safety reasons and must not be left in corridors, the lounge or restaurant or any other public areas.
- They must be stored in your cabin.
- Due to popularity of river cruising when there is more than one ship in port, the ships could be moored alongside each other.
- If our ship happens to be moored away from the landing pier disembarking could involve walking across gang planks and the sun deck of other ships.
- Passengers must be able to walk on and off the ship themselves, without the use of crutches or other aids, as gangplanks can be positioned at a steep angle.
- River cruises operate with a smaller crew than ocean cruises and do not have the crew available to personally attend to passengers with reduced mobility, therefore a travelling companion would need to be able to help with any physical needs.
- The itinerary we include with our river cruises involves shore excursions visiting places with cobbled streets which can be on an incline making navigation of these streets difficult for anyone with reduced mobility.
- If you can’t do many shore excursions, river cruising in Europe can still be very enjoyable and worthwhile. Cruising down the Rhine, Danube or any of the European rivers we offer gives you the opportunity to take in the spectacular scenery and there is a lot to enjoy from the comfort of the ship. Please contact us with any concerns you may have.
- Whilst most of our ships have a lift on board, it does not operate to all decks.
- We include mobility information regarding lifts between decks on each ship under the deck plan section of the page. You may wish to view all of our ships before booking.
General & booking enquiries
To book or find out more about a holiday with Riviera Travel, please speak to our friendly team of experts.
Group booking enquiries
To book a holiday for eight or more, please speak to a member of our team about specialist bookings.
The Groups team is available Monday to Friday, 9am - 5pm
Customer service
To discuss an existing holiday or make any changes to your booking, please contact our friendly customer service team.
Travel agents
If you are a travel agent and wish to talk to our dedicated agency sales team, please email us.
Our address
Riviera Travel
328 Wetmore Road
Burton-on-Trent
Staffordshire
DE14 1SP
United Kingdom
Press and PR enquiries
If you are a journalist or blogger and have a press enquiry, please contact our PR team.